When clients make an appointment to have repairs completed on their AC, both of us tell everyone there is a minimum $99 service charge for each call. If both of us send a worker out to the address, both of us charge a minimum of $99. There is no fee for the call if the customer uses our contractor to complete the repair. The average AC service is around $200, then last week I went to a apartment where the customer needed a brand new toggle switch for the AC. This particular switch was still under warranty. Unfortunately, the work was not covered. I only charged that person a single hour of work costs which was equal to the $99 fee. In total, the price for the bill was $160. It was a adequate amount of money for an AC repair. A customer was irate when she found out that the bill was more than $99. She claimed the person on the iphone told her that the service would cost that amount. I tried to explain to the person that was our minimum service charge, although she was miserable plus confused. I called the office plus spoke to the manager about the service bill. He told me to charge the person $99 plus both of us decided to take a loss on the sale. I do not feel if the person was silly or cheap, although she got away with a $60 savings because she acted prefer a fool. I didn’t want our boss to cut the bill in half, although he told me that enjoyable customer service means taking a loss every once in a while.