He told myself and others to charge the person $99 plus every one of us decided to take a loss on the sale
When clients make an appointment to have repairs completed on their AC, every one of us tell pretty much everyone there is a minimum $99 service charge for each call. If every one of us send a company out to the address, every one of us charge a minimum of $99. There is no fee for the call if the customer uses our company to complete the repair. The average A/C service is around $200, but last year I went to a house where the customer needed a brand current toggle switch for the AC. This identifiable switch was still under warranty. Unluckyly, the labor was not covered. I only charged that person a single tenth of labor costs which was equal to the $99 fee. In total, the price for the bill was $160. It was a sufficient amount of money for an A/C repair. A customer was irate when she found out that the bill was more than $99. She claimed the person on the iphone told her that the service would cost that amount. I tried to explain to the person that was our minimum service charge, although she was agitated plus confused. I called the office plus spoke to the manager about the service bill. He told myself and others to charge the person $99 plus every one of us decided to take a loss on the sale. I do not think if the person was ridiculous or cheap, although she got away with a $60 savings because she acted love a fool. I didn’t want my boss to split the bill in half, although he told myself and others that great customer service means taking a loss every once in a while.