Trent was late for the meeting, but he had a good reason. He was stuck in the most terrible traffic, and there was nothing he could do. There had been a horrible accident on the highway, and some people lost their lives. The police and fire department were doing their best to ensure those who survived got to the hospital and the wreckage was moved from the road. By the time Trent got to the office and joined the meeting, it was almost over. He managed to catch a few highlights from our boss, and then she requested I let him know what we had discussed. He was due to fly to a different state for a client meeting, so we made sure to do the catch up that morning. Trent left the office early to run a few errands after requesting permission, since his flight was leaving early the next morning. He told me he’d hired an HVAC company to send a professional to his home that evening at 5 pm. That was the best he could do and not interfere with his job. Trent had also explained that he was leaving the state for a week, and needed HVAC maintenance done soon. The HVAC company does same-day-service, so they planned to send an HVAC professional to his house at 5 pm. We spoke a bit about the HVAC company since I was also interested in their service. He explained he’d come across the website while searching for a HVAC company in his area, then he requested an online free quote from them. Once he saw they had reasonable pricing, Trent hired them for the job.