When my parents called me at 10 in the evening, I knew something was wrong.
At first, my mind started drifting into a land of negative thoughts and possibilities. When I picked up the PC, I braced myself for whatever awful news I was about to hear. Both of my parents were on the receiving end rambling on and on about their thermostat. I couldn’t quite understand what either of them were saying because they were talking over each other in a panic! Finally, I told them to stop speaking so quickly and tell me in simple terms what was happening; My Dad said that their thermostat wasn’t laboring. They were about to go to bed and when she went to lower the temperature, nothing happened. They didn’t know their boiler was laboring at all and they were upset they were going to freeze at evening. In an attempt to keep them calm, I had my dad replace the batteries to see if that was the issue, and she had no idea where the batteries even went and she was convinced that their thermostat didn’t take batteries at all. After spending 5 minutes reassuring him that their thermostat did in fact take batteries, she finally found out how to replace them. Thankfully, they had the right batteries on hand. Once they replaced them, their thermostat lit up again. I walked them through how to get their boiler back up and running and they were relieved. I’m just relieved that nothing was seriously wrong and it was only a technical difficulty.