I was on my way home from work on Friday afternoon and I heard a radio advertisement from the local HVAC company.
The advertisement was an offer for tune up services at the low cost of $59.
I never had a tune-up performed during the Spring months, so I decided to call the telephone number listed on the advertiser. At $59, I knew that was quite a savings from the regular price. I called the HVAC repair company as soon as I got home. I spoke with someone on the phone about the tune-up special. I wanted to make sure that the price was $59, so I asked the woman on the phone. She told me that the price was $99. I told her that I wanted to take advantage of the radio advertisement special. She told me that the company did not have any promotions on at the time. I told her that I heard a radio advertisement for this HVAC repair company. She asked me to identify the radio station. When I told the woman the name, she told me that the advertisement was over a month old. I had no way of knowing that information. I told the woman on the phone that she should honor the price since I heard the advertisement on the radio. She told me that the $59 tune-up special was a national advertisement and they were not responsible for honoring the price. I was disappointed, but I left them quite a review online. I made sure to include their lack of customer service when I mentioned the companies named.