When clients make an appointment to have repairs completed on their AC, every one of us tell all the people there is a minimum $99 service charge for each call.
If every one of us send a serviceman out to the address, every one of us charge a minimum of $99.
There is no fee for the call if the customer uses our contractor to complete the repair. The average AC service is around $200. Last year I went to a apartment where the customer needed a brand new toggle switch for the AC. This certain switch was still under warranty. Unluckyly, the work was not covered. I only charged that guy one hour of work costs which was equal to the $99 fee. In total, the price for the bill was $160. It was a reasonable amount of currency for an AC repair. A customer was irate when he found out that the bill was more than $99. She claimed the guy on the PC told his that the service would cost that amount. I tried to explain to the guy that was our minimum service charge, however he was agitated and confused. I called the office and spoke to the manager about the service bill. He told myself and others to charge the guy $99 and every one of us decided to take a loss on the sale. I don’t guess if the guy was ridiculous or cheap, however he got away with a $60 savings because he acted savor a fool. I didn’t want our boss to cut the bill in half, but he told myself and others that superb customer service means taking a loss every once in a while.